There are reports that there are significant problems with the BT landline network in Hoylake. BT have informed some local residents that there is a fault at the local exchange (it’s next to Queens Park and Hoylake Cottage) affecting a large area of Hoylake.
Apparently BT are also working on phone cables along Market Street installing their Infinity broadband service (cannot find anything to confirm that – though this list does include Hoylake).
Have you encountered any problems with your landline? Leave a comment below.
[Update]: This BT checker suggests Infinity is scheduled to be installed by end 2013.
Yvonne Smith nee Elliott says
We are with plusnet for our phone and internet and although the internet has been working we have been without a phone line for a week and a half. I think this is unacceptable and we should receive some sort of compensation. My brother in law has also been without his phone and it is essential that he has a phone because he is totally disabled and in a wheelchair the phone is his only lifeline so I had to buy him a mobile phone, he is with B.T Does anyone else think we should receive some sort of compensation or at least an apology
I know over the past year there have been a lot of problems with phone lines. Does anyone know when our lines are being up dated. I recently had problems and the engineer told me we are still on aluminium wires !
Tracey Forrester says
Can someone please get me a few BT numbers that currently have problems on their phone, plus the customer reference number and I will look into this. Can Hoylake Junction please pass these onto me via e-mail (i.e. do not advertise your phone number on this site.
How long has your brother in law been without a phone and has he been given a reason why his line is down?
Andrew Gebbie says
I’ve noticed that my broadband speeds have fallen in recent weeks, and when I had Talktalk round installing YouView the other day, their engineer (and the TalkTalk website) said that there are problems with my line that he could see. The problems aren’t bad enough for me to take any action, though, at present.
William Hesketh says
Hi John, One of the engineers working on Market Street told us that the cables being installed are a replacement for a 40 pair copper trunk cable that has been damaged by flooding and age. He also explained that the plans for installing BT Infinity are not yet at a stage where work is scheduled, but when it does start it’ll take 6 weeks. It’s likely work will start after the spring or so I guess, but it could be a year from now.
Stu Rankin says
Which means they’ll dig up the same bit of road again !
William Hesketh says
Absolutely! That’s BT for you.
Clair Wilkinson says
We’re west kirby end just off Meols drive and been without landline incl broadband for 2 weeks! It’s getting ridiculous now!!
My husband has just got off the phone from a laughable conversation with talktalk. They have no clue. Apparently engineers are just arriving. They cannot understand why compensation when the problem is fixed is not an acceptable answer to ‘what is going on’. Does anybody have a reliable service? Feel like going back to the dark ages of pen paper and stamps…but then royal mail have lost 3 of my parcels this month. Pigeon post anyone?
we live near the Kings Gap and have intermittent problems with the internet for the last month, but Last Sunday the telephone line went dead, so no talk and no internet, reported to Sky but nothing happened yet. I’ve noticed a lot of engineers around Queens Park but this is becoming a joke, they have better telephone services in the so called 3rd world. We may have joined the 4th!
Colin Roper says
My phone has been working ok but for nearly 2 weeks, my internet and mails have been subject to an intermittent fault. I keep getting messages like “page unavailable” on the web. The amber warning triangle has been appearing over the signal strength indicator at the bottom of the screen.